We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 10-20 business days from the date that it is placed.
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
Many countries have reduced flights because of COVID-19,And customs delay,Your packages maybe take longer to deliver(Delayed by1to2weeks) as normal, but we will do our best to ship your order earlier. We beg for your understanding.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
It normally takes 1-5 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
If items are prepared in 24 hours in your order ,then we can ship it in one day.
Shipment takes approximately 9 to 15 business days to reach destination countries.
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
If you want to track your order, please click Track Order for information.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
CAUSES OF DELAY
Tracking updates can be delayed when the following force majeure event happens:
- Delays/closures due to the impact of the COVID-19
- Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
- Local reasons such as strikes, statutory holidays, major international conferences, etc.
- Shortage of peak season flights & personnel and other local reasons
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.